Languages
Education
–
Planning itineraries for guests, whilst continuously striving to exceed hospitality industry standards, and ensuring Total Guest Satisfaction; provide outstanding Customer Service and Sales Results; establish and support a positive working environment and focus on sales, ratings, monthly and voyage revenue; reach targets with customer service rating as well as operational goals where training, leadership, development, and recognizing overall team performance are paramount; control and support of tour operators, which are providing cruise services of Royal Caribbean; calculation tour operators commission; developing and conducting presentations of various cruise destinations (Alaska, Western, Eastern and Southern Caribbean, Bahamas, Northern Europe, Mediterranean, Australia); conducting excursions for groups of 20-30 persons on cruise ships for providing an introductory overview of cruise services; training new staff of the cruise sale department in Royal Caribbean; in charge for loyalty program to support regular customers; acceptance of applications for consideration and issuance of Royal Caribbean Visa Credit Card.
Ensures guest satisfaction by promoting and providing beverage services throughout the ship in a courteous and professional manner; preparation and mix drinks of various cocktails and drinks; responsible for achieving and exceeding the revenue targets through applying various sales techniques, up-selling, keeping the revenue level settled by the Bar Manager; ensures that drinks are properly garnished and served in the appropriate glassware, the bar counter is set with napkins, straws, menus; ensures that smooth operation of beverage service is maintained at all times and the quality of services provided meet the standards of the cruise line; interact with guests or fellow shipboard employees, provide information accordingly beverage positions; responsible for keeping the work area clean and sanitized according to current USPH rules and regulations of the cruise line; inventory control, re-supply, loading provisions from the ship's storage rooms; provide training to bar servers and utility personnel; prepare requisitions for needed supplies; perform duties during special events and parties as needed.
Producing of different types of invoices; verification of invoices; introduction and correction of information in the billing system.
Accommodation of hotel guests; cash service of hotel guests (invoicing); calculation and charge of tourist tax; translation of documents; sale of additional hotel services and excursions; assisting guests with any kind requests they may have.
