Languages
Education
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Analysis and verification of results related to student progress; management of the customer base in amoCRM; orientation meeting with parents of schools in United Kingdom, Canada, America through Zoom; meeting with the principals of the foreign schools for which I worked; daily meetings with students, both in English and in Italian; сreating pages in notion; verification of students' progress; ticket processing in Zendesk; support with the use of platforms; the double degree program
management of the customer base in amoCRM; assistance in choosing school programs; management of invoicing; management of the sales plan ; registration for test classes; program webinar - online in Italian
management and organization of the actual work of the office for which I was responsible; business planning and analysis of the office results; high profile customer support, customer negotiations;organization and management of sales of banking products; organization and control of operational, credit and cash customer service; selection of personnel in order to identify the necessary qualifications; organization of tests, adaptation procedures for specialists and subsequent professional development; organization and management of the development of training tools for the team; creation of the cross-functional team in the development of the new tool to improve efficiency and consistency of team work.
Establish sales objectives and specific performance metrics, in line with company strategies; after analyzing the market, identify the various potential customers and possibly interface with them; guarantee customer satisfaction;communicate with customers to solve problems and inquiries; reporting regularly on the results of sales and improvements; identify and propose potential customers; organization of meetings with various individual and corporate clients
